Privacy Policy
Level Up Institute Pty Ltd trading as Level Up Counselling
About this policy
Level Up Institute Pty Ltd trading as Level Up Counselling ("Level Up Counselling", "we", "us" or "our") is committed to protecting your privacy.We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).This Privacy Policy explains how we collect, hold, use and disclose personal information, including health and other sensitive information.
Personal Information We Collect
The personal information we collect depends on your interaction with us and may include:
- your name, date of birth and contact details;
- emergency contact details;
- appointment and service information;
- information provided through enquiries, intake forms and consent forms;
- payment, invoice and transaction information;
- correspondence with us;
- counselling and clinical records, including session notes; and
- health information and other sensitive information reasonably necessary to provide counselling services.
Sensitive information may include information about your physical or psychological health, relationships, family circumstances, personal history, disability, racial or ethnic origin, religious or philosophical beliefs, sexual orientation or other matters relevant to the counselling service being provided.
We only collect sensitive information with your consent or where collection is otherwise permitted or required by law.
How We Collect and Hold Personal Information
We generally collect personal information directly from you, including when you:
- contact or make an enquiry with us;
- complete an intake, consent or other form;
- book or attend a counselling session;
- communicate with us by email, telephone or other means;
- purchase or register for a service, course or resource; or
- provide information through our website.
In some circumstances, information may be provided by another person or organisation, such as a parent or guardian, referring practitioner, school or other service provider.Client intake forms and electronic client information are primarily collected and stored using **Microsoft 365**, including Microsoft Forms and Microsoft cloud services. Microsoft 365 is also used for email, document storage and administration.We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Why We Collect, Use and Disclose Personal Information
We collect, hold, use and disclose personal information where reasonably necessary to:
- provide counselling and related services;
- assess and respond to enquiries;
- manage appointments and communicate with clients;
- maintain appropriate counselling and business records;
- process payments and invoices;
- provide courses, resources, workshops, presentations or other services;
- manage and operate Level Up Counselling; and
- comply with legal and professional obligations.
Information may be disclosed where reasonably necessary to people or organisations involved in providing or administering our services, including:
- professional supervisors;
- other health or support professionals where you have consented or disclosure is otherwise permitted by law;
- contractors or service providers assisting with our operations;
- technology and cloud-service providers;
- payment, accounting and financial-service providers;
- insurers and professional advisers; and
- legal advisers.
Personal information may also be disclosed where you consent to the disclosure or where disclosure is required or authorised by law.Information discussed during counselling is treated as confidential, subject to circumstances where disclosure is consented to, required or authorised by law, or otherwise permitted under Australian privacy law.We do not sell personal information.
Access and Correction
You may request access to personal information that we hold about you or request that information be corrected if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.Requests should be made using the contact details below.We may require proof of identity before providing access to personal information.There may be circumstances in which access or correction can be refused as permitted by law. Where required, we will explain the reason for the decision.
Privacy Complaints
If you believe that we have not handled your personal information in accordance with this Privacy Policy or the Australian Privacy Principles, please contact us using the details below.Please provide sufficient information for us to understand and investigate your complaint.We will consider the complaint and respond within a reasonable period.
Changes to This Policy
We may update this Privacy Policy when our information-handling practices or legal obligations change.The current version will be available on our website.
Contact
For privacy enquiries, access or correction requests, or complaints, contact:Level Up Institute Pty Ltd trading as Level Up CounsellingDorian CareyEmail: dorian.carey@outlook.com Phone: 0411 240 723 Website: doriancarey.com